Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
How do you free up more time for services that matter? Kent County Council answered that question by deploying Microsoft 365 Copilot. This customer story outlines how they reduced the administrative burden of emails and meeting prep, allowing staff to shift focus back to community-facing work. Read the story for a real-world view of what AI assistance can do, and reach out to Everlasting Fairytale to discuss Copilot solutions for your team.
What challenges did Kent County Council face?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hindered efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
Since deploying Microsoft 365 Copilot, staff have reported an efficiency gain of ten to thirty minutes daily, allowing them to focus on more meaningful work. This has led to higher job satisfaction and reduced stress levels among employees.
What role do Surface devices play in the transformation?
The deployment of 6,500 Surface devices has facilitated a smooth transition to new technologies, resulting in a noticeable drop in help desk calls and high user satisfaction. These devices support the council's digital transformation goals by providing a robust platform for AI-driven applications.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
published by Everlasting Fairytale
We are one of the most experienced web designers and software engineering companies in the IT industry. We have designed and developed apps; Everlasting Fairytale, Everlasting Fairytale QuickStart, E.F. Dream, E.F. Magic and Ultimate Challange etc. Everlasting Fairytale Inc. is a family Company active in visual arts, entertainment industry, media and contemporary literature. It functions as Freelancing, Consulting, Interpreting and Translating, Software Engineering, Financial Consultant, Publisher, Digital Marketing, Advertising and E-commerce Company.
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